Family Information & FAQ

At Our Cottage, we believe care should feel like family. Our homes are intentionally small, calm, and filled with genuine warmth — where Residents are known by name, families are welcomed, and every day flows gently around the rhythm of those who live here.

Because here, Your Care is Our Purpose.

What is daily life like at Our Cottage?

Life at Our Cottage moves at an easy, comfortable pace — much like home. Mornings begin with the smell of breakfast cooking in the kitchen, caregivers chatting softly as they help Residents start the day. Each person has their own routine — some enjoy coffee and conversation early, while others wake slowly and ease into the morning.

Our homes are small and personal, so life never feels scheduled or institutional. The rhythm of the house follows the Residents, not the other way around.

What kind of meals do you serve?

Meals are freshly prepared each day and designed by a geriatric nutritionist to meet the needs of older adults.

· Breakfasts are home-cooked in the home each morning.

· Lunch and dinner are chef-prepared off-site and delivered fresh daily (Friday’s delivery includes the weekend).

· Snacks, fruits, and beverages are available anytime.

We collaborate with families to accommodate preferences, special diets, and favorite comfort foods — because meals are about more than nourishment; they’re moments of joy and connection.

Who provides medical care for Residents?

Families may choose their own healthcare providers.

For those who prefer coordinated in-home medical support, Our Cottage proudly partners with Peak Medical Associates (PIC) — a trusted local group offering 24/7 support lines, telehealth access, and in-person visits as needed.

PIC works with most major insurance plans and includes specialists in cardiology, psychiatry, podiatry, wound care, and geriatric internal medicine.

Enrollment with PIC is completely optional — available for convenience, but never required. Families may continue using their preferred physicians or other providers at any time.

What is your caregiver-to-resident ratio?

During the day, our average caregiver-to-resident ratio is 1 to 4, which is as close to one-on-one care as you can find in assisted living. At night, we maintain a 1:8 ratio (or 1:4 in higher-acuity homes).

Because of this small scale, our caregivers truly get to know each Resident — their habits, moods, and comfort needs — and relationships form naturally. It’s warm, attentive, and deeply personal care, never rushed.

What kind of staff do you have?

Our caregivers are all background-checked, trained, CPR-certified, and supervised by our RN. They receive ongoing education in dementia care, emergency preparedness, and medication management.

Many of them stay with us for years and become part of the family — offering companionship, laughter, and stability to our Residents.

What types of activities do you offer?

We believe engagement is essential to wellbeing. Our Cottage employs a Life Enrichment Coordinator who plans weekly programs that bring variety, creativity, and joy to each home— from art, music, and movement to themed socials, holiday events, and gentle sensory activities.

Throughout the week, our caregiving team continues many of these activities daily, keeping the homes lively and connected.

We also host chair yoga, memory games, and volunteer visits. Most importantly, we follow the natural rhythm of each Resident’s day — offering gentle encouragement, but never pressure. Life here is full of meaning, warmth, and choice.

What kind of rooms do you offer and what are the rates?

Room Type: Standard Room

Base Monthly Rate (Single): $4,500

Base Monthly Rate (Companion): $4,000

Room Type: Premium Room (en-suite)

Base Monthly Rate (Single): $5,500

Base Monthly Rate (Companion): N/A

Room Type: Executive Room (en-suite)

Base Monthly Rate (Single): $10,000

Base Monthly Rate (Companion): $5,000

Room Type: Respite Care

Base Monthly Rate (Single): $350/day (min. 5 days)

Base Monthly Rate (Companion):

· Reservation & Coordination Fee: up to $3,000 (applied to first month’s rent)

· Respite Documentation Fee: $300 (covers paperwork and care plan setup)

Rates are all-inclusive, covering personal care, meals, housekeeping, activities, and 24-hour support.

What does “all-inclusive” mean?

It means there are no hidden fees or hourly care charges. Every Resident receives:

· Help with bathing, dressing, and daily routines

· Medication management

· Laundry, housekeeping, and linen service

· 24-hour care and supervision

· Three daily meals plus snacks

· Routine RN oversight

For Residents who need more support (two-person assist, mechanical lift, or advanced memory care), an Enhanced Care Add-On (up to $3,500/month) ensures extra staffing and supervision.

Are your homes licensed for memory care?

Yes. Our Cottage homes are licensed by the State of Texas as Type B Assisted Living and also hold specialized Memory Care Certification through HHSC. This allows us to safely care for Residents with Alzheimer’s or other cognitive conditions who need structured, secure environments.

Are you a medical facility?

No — Our Cottage is a home, not an institution. But thanks to our partnership with Peak Medical Associates and our RN-led care team, Residents receive ongoing medical oversight and support as needed — always with warmth, respect, and dignity.

What are your visiting hours?

Families are welcome daily from 8:00 a.m. to 10:00 p.m. We understand that family moments matter — and in special circumstances, such as end-of-life care, overnight stays can be arranged.

Do you allow pets?

Yes, we welcome small, hypoallergenic pets if the Resident can care for them, or on a case-by-case basis. Service animals are always accepted.

Do you allow hospice?

Yes. Families may choose any hospice company they prefer, and we coordinate with them seamlessly. We also partner with several trusted local providers, if you are looking for recommendations.

Do you accept Long-Term Care Insurance or VA benefits?

Yes, we work directly with most Long-Term Care Insurance (LTCI) providers. We also support families awaiting VA Aid & Attendance benefits, offering flexible arrangements during the approval period.

Do you offer respite care?

Yes. Respite stays are a wonderful way to experience Our Cottage temporarily or during a family’s travel period. Rates start at $350/day (minimum 5 days). Packages may be used within three months, with a brief reassessment at each stay, as required by state law.

What makes Our Cottage different?

Everything about us is designed for closeness and care.

· Homes are intentionally small, never crowded.

· 1-to-4 caregiver ratio means every Resident is known by heart.

· RN oversight and physician partnership ensure safety and excellence.

· Chef-prepared meals, daily companionship, and meaningful engagement fill each day. We don’t just meet state standards — we meet hearts.

Because here, Your Care is Our Purpose.

Do you provide real estate assistance?

Yes. Our Cottage has a licensed real estate professional on our team who can assist families needing to sell or rent a home as part of the transition process. Whether you need guidance on timelines, decluttering, or connecting with trusted vendors, we’re happy to provide resources and personalized support to make the move as smooth as possible.

Do managers live in the homes?

No. While our management team does not live onsite, we are deeply involved and present. Our company is professionally operated yet family-run — small enough to care personally, but structured enough to ensure consistency, accountability, and excellence in every home. Leadership visits the homes frequently and stays closely connected with caregivers, Residents, and families alike.

What if my loved one has dementia or memory loss?

Our staff is specially trained in dementia care and supported by our Memory Care–certified licensing.

We focus on comfort, familiarity, and gentle engagement rather than rigid schedules. Families often tell us their loved ones become calmer and more social after moving in because they feel safe, understood, and truly cared for.

What if Mom resists moving or says she’s “not ready”?

That’s very common — and it doesn’t mean she won’t settle beautifully once she’s here. Our team has supported many families through this exact moment. We offer gentle introductions and short respite stays that let your loved one experience life here without pressure.

Once they see how homelike and kind the environment feels, most begin to relax and even thrive.

Can we personalize the room?

Absolutely! Families are encouraged to bring favorite furniture, artwork, or photos to make the space truly feel like home. We’ll help you arrange it beautifully and safely.

How do you handle emergencies?

We have detailed Emergency Preparedness Plans in place — reviewed annually and approved by the State. All staff are trained in fire, medical, and weather-related responses, ensuring a calm and organized approach in any situation.

How do you communicate with families?

Staying connected with families is one of our top priorities. We currently communicate through regular phone calls, text messages, and in-person updates — and we’re in the process of implementing the ALIS enterprise platform, a secure, family-access online system.

Once fully launched, families will be able to log in anytime to view important updates about their loved one — including daily notes, activity calendars, menus, photos, and general community updates.

This technology will make it even easier for families to stay informed and feel connected to daily life at Our Cottage.

Leadership and caregivers are approachable, responsive, and always available to listen.

Do you allow smoking?

Our Cottage homes are non-smoking indoors, in accordance with state regulations and to ensure a healthy, comfortable environment for all Residents.

However, if a Resident is a smoker, we can accommodate outdoor smoking in a designated area at each home.

This allows us to respect personal choice while keeping the homes fresh, safe, and welcoming for everyone.

Where are your homes located?

· 1525 Aylesbury Ln., Plano

· 4200 Ambrosia Ln., Plano

· 2101 Diane Dr., Plano

· 7047 Royal Ln., Dallas – Coming soon

· 10410 Country Club Dr., Dallas - Coming soon

· 20000 Fiddlers Green Rd., Frisco - Coming soon

We continue to expand thoughtfully to meet the needs of more families.

Who should inquiries go to?

· Leslie Coates — (469) 697-0565 | [email protected]

· Yulia Burt — (469) 697-0565 | [email protected]

· Toni Elderfield – (469) 697-0881| [email protected]

Website & Social Media

www.ourcottage.com

Facebook

LinkedIn

Currently available virtual tours:

4200 Ambrosia Ln., Plano

https://my.matterport.com/show/?m=NY8M1Tv9AUP

1525 Aylesbury Ln., Plano

https://my.matterport.com/show/?m=BUKxavqsdnK

Summary for Families

Our Cottage offers boutique-style assisted living and memory care in small, heart-centered homes.

With a 1-to-4 daytime caregiver ratio, RN oversight, and optional 24/7 medical partnership through Peak Medical Associates, families can rest easy knowing their loved ones are safe, engaged, and genuinely cared for.

Our Life Enrichment Coordinator ensures every week is filled with meaningful activity, laughter, and connection — while our caregivers carry that rhythm through each day.

Because here, Your Care is Our Purpose.

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